Course Description

The ServSafe Food Handler Program is a complete solution that delivers consistent food safety training to employees. The program covers five key areas:  Basic Food Safety, Personal Hygiene, Cross-contamination & Allergens, Time & Temperature and Cleaning & Sanitation.

This course provides an overview of the principles of food microbiology, important food-borne diseases, standards that are enforced by food service regulatory agencies, and applied measures for the prevention of food-borne diseases and other microbiological problems. It also describes the Hazard Analysis Critical Control Point (HACCP) system, and includes ServSafe certification.

The five sections are Basic Food Safety, Personal Hygiene, Cross-contamination and Allergens, Time and Temperature, and Cleaning and Sanitation. You must complete these sections before the assessment is available. There is an optional “Job Specific” section that your manager may want you to complete. Please ask your manager before taking the assessment.

Upon successful completion of course and exam students will receive a certificate that is administrated by the National Restaurant Association.  This certification is a National Certification.

Course Objectives

The ServSafe program helps prepare you for the ServSafe Food Protection Manager Certification exam. Training covers these concepts:

• The Importance of Food Safety
• Good Personal Hygiene
• Time and Temperature Control
• Preventing Cross-Contamination
• Cleaning and Sanitizing
• Safe Food Preparation
• Receiving and Storing Food
• Methods of Thawing, Cooking, Cooling and Reheating Food
• HACCP (Hazard Analysis and Critical Control Points)
• Food Safety Regulations

Syllabus

Session 1 – The Food Safety Challenge: Providing Safe Food, The Microworld
Session 2 – The Food Safety Challenge: Contamination & Food Allergens/The State Food handler
Session 3– The Flow of Foods: Operations, Purchasing Receiving, & Storage
Session 4– The Flow of Foods: Preparation; Food
Session 5– Food Safety Management:  Systems, Sanitary Facilities & Equipment, Cleaning & Sanitizing,
Pest Management
Session 6 – Food Safety Regulations:  Standards, Training
Session 7 – Review
Session 8 – Exa

Course Description

The Microsoft Office Suite programs are offered to prepare students for entry level jobs that require them to quickly produce reports, memos, presentations, databases, and spreadsheets.  Microsoft Office is a set of interrelated desktop applications that is used by most businesses.  Microsoft Word, Excel, and PowerPoint are the most commonly used software programs.

This course is designed to recognize a student’s achievement in the use of a personal computer for general business applications using the Microsoft Office Suite, including applications for word processing, spreadsheet, and professional presentation.

This hands-on program is designed to introduce participants to the most widely used Microsoft Office Applications–Word -to satisfy the technical requirements in an office setting.   In addition to learning basic office skills, this segment of the program will also introduce basic computer skills to include the following topics:  Understanding Computer Basics such as hardware and software components, identifying the keyboard, managing files and folders using Windows File Explorer, and understanding storage devices along with working with the internet.

MS-Word – 1.8 CEUs

Word provides many tools for working with longer documents and for making them easier to read.  With Office Word, Microsoft® introduces significant ways to customize workspace to format professional documents.

MS-Excel – 1.8 CEUs

Excel provides several improved tools and new features that allow you to visually enhance the appearance of worksheets and workbooks. Student will learn how to create a budget and apply basic formulas and functions to manage finances for personal or business success.

MS-PowerPoint – .6 CEUs

PowerPoint is a presentation program that allows you to create professional–looking slide show presentations. This course introduces the main components of the PowerPoint interface, and features used to create basic presentations and slide shows. Courses cover skills such as opening and saving a presentation, formatting text and text boxes, and using templates and themes. Also covered are the various ways of incorporating diagrams, tables, charts, images, shapes, and special effects to create a professional and effective presentation, as well as how to create interesting transitions and animations.

Course Objectives

Participant will learn how to create, edit and enhance standard business documents and work with Word templates to create professional documents such as memos, reports, newsletters and more.

Upon successful completion of this course, students will be able to:

• identify and work with basic Word 2010 tools and features
• edit text in a Word document.
• modify the appearance of text in a Word document.
• insert special characters and graphical objects.
• organize data in tables.
• proof a Word document.
• control the appearance of pages in a Word document.
• save document
• print a Word document.
• create a table
• create a spreadsheet
• explore and navigate the Microsoft® Office Excel® environment
• identify key elements of the PowerPoint interface
• open, save, and close a PowerPoint presentation

Syllabus

Session 1 – Word:  Tools, Feature, Editing Text
Session 2 – Microsoft Word:  Modify Text, Special Characters, Photos
Session 3 – Microsoft Word:  Formatting, Proofing, Saving, Printing
Session 4 – Microsoft Excel: Creating Tables, Formatting
Session 5 – Microsoft Excel: Creating Tables, Formatting Continued
Session 6 – Microsoft PowerPoint: Creating a Presentation Overview
Session 7 – Microsoft PowerPoint: Learning Tools and Options

Course Description

This advanced course provides additional instruction in the Microsoft Office Suite programs.  Students will be able to further and sharpen their skills for entry level jobs that require them to quickly produce reports, memos, presentations, databases, and spreadsheets.  Microsoft Office is a set of interrelated desktop applications that is used by most businesses.  Microsoft Word, Excel, and PowerPoint are the most commonly used software programs.

This course is designed to recognize a student’s achievement in the use of a personal computer for general business applications using the Microsoft Office Suite, including applications for word processing, spreadsheet, and professional presentation.

This hands-on program is designed to introduce participants to the most widely used Microsoft Office Applications–Word -to satisfy the technical requirements in an office setting.   In addition to learning basic office skills, this segment of the program will also introduce basic computer skills to include the following topics:  Understanding Computer Basics such as hardware and software components, identifying the keyboard, managing files and folders using Windows File Explorer, and understanding storage devices along with working with the internet.

MS-Word – 1.8 CEUs

Word provides many tools for working with longer documents and for making them easier to read.  With Office Word, Microsoft® introduces significant ways to customize workspace to format professional documents.

MS-Excel – 1.8 CEUs

Excel provides several f improved tools and new features that allow you to visually enhance the appearance of worksheets and workbooks. Student will learn how to create a budget and apply basic formulas and functions to manage finances for personal or business success.

MS-PowerPoint – .6 CEUs

PowerPoint is a presentation program that allows you to create professional–looking slide show presentations. This course introduces the main components of the PowerPoint interface, and features used to create basic presentations and slide shows. Courses cover skills such as opening and saving a presentation, formatting text and text boxes, and using templates and themes. Also covered are the various ways of incorporating diagrams, tables, charts, images, shapes, and special effects to create a professional and effective presentation, as well as how to create interesting transitions and animations.

Course Objectives

Participant will learn how to create, edit and enhance standard business documents and work with Word templates to create professional documents such as memos, reports, newsletters and more.

Upon successful completion of this course, students will be able to:

• review Word 2010 tools and features (editing, formatting, reviewing)
• general design within in a word document
• Create a table
• Work with a numbered and bullet list
• Add page numbers
• Work with advanced formatting features
• Explore and navigate the Microsoft® Office Excel® environment
• perform calculations in an Excel worksheet
• modify the appearance of data within a worksheet
• manage Excel workbooks
• Proofread content before printing worksheets
• print the content of an Excel worksheet
• identify key elements of the PowerPoint interface
• change the view of a presentation
• open, save, and close a PowerPoint presentation
• recognize methods for opening a PowerPoint presentation
• Animate objects
• Apply transition effects on each slide
• Deliver presentation to the audience

Syllabus

Session 1 – Microsoft Word:  Review Editing, Formatting, Reviewing
Session 2 – Microsoft Word:  Creating Lists, Tables, Design
Session 3 – Microsoft Excel:  Creating a Spreadsheet, Performing Calculations
Session 4 – Microsoft Excel: Formatting, Managing, Modifying and Proofing Spreadsheets
Session 5 – Microsoft PowerPoint: Creating a Presentation, Basic Features
Session 6 – Microsoft PowerPoint: Formatting, Pictures, Fonts, Sizes, Themes
Session 7 – Microsoft PowerPoint: Applying Transition Effects, Animating Objects, Delivering Presentation to Audience

Course Description

Communication Skills for Child Care Professionals:  This course is designed to provide an introduction to developing strong communication skills when working in a child care center as a child care professional.

Topics will include speaking, writing, reading, interpersonal communications strategies and critical techniques with a focus on communication with parents and co-workers and communication issues within a typical child care day.

Course Objectives

• Identify characteristics of excellent communication within a child care setting
  • Identify communication issues that are common in a child care setting
  • Discuss verbal, non-verbal, and written communication types
  • Review the importance of developing and maintaining professional and respectful relationships with parents and co-workers.
  • Practice appropriate/effective communication skills that relate to a variety of scenarios in a child care setting

• Demonstrate the ability to understand written communication
  
• Apply writing strategies to compose documents related to child care, including lesson plans, parent letters and child observation journals
  • Identify forms and documents that are required under current licensing regulations in child care
  • Understand how effective writing strategies that will assist in the composition of various documents within a child care setting
  • Demonstrate an understanding of content in lesson planning

• Demonstrate reading strategies and skills in the child care environment
  • Review reading comprehension techniques
  • Demonstrate retention of information from reading materials
  • Demonstrate appropriate paraphrasing and interpretation of written documents

• Utilize a variety of tools to record and communicate critical child information including behavior, accidents, daily routines and schedule
  • Review reading comprehension techniques
  • Demonstrate organizational strategies
  • Identify the appropriate types of communication to effectively communicate critical child care information

• Identify and demonstrate effective listening skills
  • Review different types of listening (active, reflective, etc.)
  • Demonstrate effective listening techniques
  • Understand how body language and tone are important in listening
  • o How to ask and develop appropriate questions when communicating with parents, co-workers and the community.

Syllabus

Week 1: Course Introduction, Communication in a Child Care Setting Overview
Week 2: Written Communication in a Child Care Setting (communication, documents, lesson planning)
Week 3: Reading in a Child Care Setting (Comprehension, Retention, presenting)
Week 4: Record keeping (methods, strategies, purpose, types)
Week 5: Communicating with Parents (Listening, body language and tone, effective tips and strategies)

Course Description

The Customer Service training curriculum is developed by the National Federation of Retail.  The Customer Service and Sales Certification helps individuals demonstrate knowledge and skills in areas worker’s customer service effect their corporation profits and customer value.

Guests remember and share their experiences about your property. Guest Service Gold®: Making Connections features a video (DVD format) with seven brief stories designed to motivate and inspire hotel employees to ‘go for the gold’ when it comes to providing service above and beyond the call of duty. These segments-based on true stories of award-winning guest service-feature emotional elements or qualities that engage guests, unlock their need, and connect with them to make their stay unique.

Upon successful completion of the course and exam students will receive a certificate that is administrated by the National Federation of Retail certification is a National Certification.

Course Objectives

These segments can be viewed individually to emphasize or strengthen specific deficiencies in service, or enjoyed together as one comprehensive program. A trainer’s guide covering additional topics, procedures, discussions and exercises enhances the program and allows for customization to your organization.

The seven segments focus on:

1. authenticity
2. Intuition
3. Empathy
4. Delight
5. Delivery
6. Initiative
7. Being a champion

Syllabus

Session 1 – Seven Segments of Customer Service: Authenticity (Keep it Real)
Session 2 –  Seven Segments of Customer Service: Intuition (Read the Need)
Session 3 – Seven Segments of Customer Service: Empathy (Use Your Heart)
Session 4 – Seven Segments of Customer Service: Champion (Be a Guest Hero)
Session 5 – Seven Segments of Customer Service: Delight (Provide a Surprise)
Session 6 – Seven Segments of Customer Service: Delivery (Follow Through)
Session 7 – Seven Segments of Customer Service: Initiative (Make the Effort)
Session 8 – Review
Session 9 – Exam